Immediately after you place an order in our website, you will receive an automated confirmation email. This indicates that your order has been registered in our secure system and your credit card has been pre-authorized for the purchase. The system automatically notifies our warehouse so that they can start processing your order to be shipped. Our system tracks inventories in real-time. In the rare occasion that the item is back-ordered or unavailable, we will reach out to you via email. If your items are available for shipment (within 5 business days) we will process the charge and the order is submitted for shipment. As mentioned above, please allow 3-4 weeks for delivery.
If for any reason you do not receive the confirmation email, please contact us at Info@PlayhouseOfDreams.com.
We do our best to ensure that you get your product in excellent shapes, and it is our top priority that you are satisfied with each order. However, things do happen, and your item may be damaged during the delivery process. Please inspect the package immediately after the item arrives or when signing for delivery. If you notice any damage, please take picture of the damaged material and send us photos to Returns@PlayhouseOfDreams.com. We will make sure that you receive the replacement item as soon as possible.
Following a detailed quality assurance process, our warehouse makes sure that all correct products leave our warehouses. We understand that nothing is more frustrating than finding that a piece is missing after waiting for so long.
If you notice any missing piece, please send us the information at Returns@PlayhouseOfDreams.com. We ask this detail so that we can process and ship the missing item to you as soon as possible.
Note: Promotional free products cannot be returned.
We understand that we all change our mind sometimes. You can cancel or modify your order within 24 hours of the purchase at no cost. We will simply refund you the full amount. After 24 hours, cancellation is subject to a $20 administration fee whether the item has been shipped or not. If your order is already shipped, you (the buyer) will also be responsible for return shipping charges. Refund will be credited to your credit card which you originally used to placed the order. Please contact us at Returns@PlayhouseOfDreams.com.