Immediately after you place an order in our website, you will receive an automated confirmation email. This indicates that your order has been registered in our secure system and your credit card has been pre-authorized for the purchase. The system automatically notifies our vendors so that they can start processing your order to be shipped. Our system tracks inventories in real-time. In the rare occasion that the item is back-ordered or unavailable, we will reach out to you via email. If your items are available for shipment (within 5 business days) we will process the charge and the order is submitted for shipment.
If for any reason you do not receive the confirmation email, please contact us at Info@PlayhouseOfDreams.com.
We do our best to ensure that you get your product in excellent shapes, and it is our top priority that you are satisfied with each order. However, things do happen, and your item may be damaged during the delivery process. Please inspect the package immediately after the item arrives or when signing for delivery. If you notice any damage, please take picture of the damaged material and send us photos to Returns@PlayhouseOfDreams.com. We will make sure that you receive the replacement part as soon as possible.
Following a detailed quality assurance process, our manufacturers make sure that all correct products leave our warehouses. Most of the manufacturers automatically includes extra pieces for commonly misplaced pieces such as screws. If your item require assembly, please ensure that all pieces are in place before you start building your playhouse. We understand that nothing is more frustrating than finding that a piece is missing in the middle of the bundling process.
The most common method to check for missing parts is to lay out all pieces on the ground in groups of related materials. The manuals do include pictorial illustration of how many of each materials should be available.
If you notice any missing or damaged piece, please send us the information at Returns@PlayhouseOfDreams.com. If it is possible to identify the part number by looking at manual, please do so; otherwise if another piece of the same missing part is available, a picture of that piece would be very helpful to us . We ask this detail so that we can process and ship the missing part to you as soon as possible.
We understand that we all change our mind sometimes. You can cancel your order within 48 hours of the purchase at no cost. We will simply refund you the full amount. After 48 hours, cancellation is subject to a $20 administration fee whether the item has been shipped or not. If your order is already shipped, you (the buyer) will also be responsible for return shipping charges. Refund will be credited to your credit card which you originally used to placed the order. Please contact us at Returns@PlayhouseOfDreams.com.